Quality Imprinted Drinkware and Napkins
ACKNOWLEDGEMENTS - All Orders are acknowledged and prices confirmed the day after we receive your order, via email or fax.
ARTWORK - see typestyles
CANCELLATION / CHANGE IN ORDER - May incur charges Contact factory.
CLIP ART - We have thousands of clip art images available.  If you require other clip art, there is a $20 research fee to locate and process clip art.  Paper proofs required when factory selects clip art.  See Paper Proof info.
COLOR OF IMPRINT - The following standard PMS colors are available.  The PMS number that matches the standard colors is listed.
STANDARD COLORS FOR SCREEN AND OFFSET PRINTING
(Std) (175)
(072) (012)
(Std) (std)
(281) (355)
(202) (343)
(032) (327)
(021) (430)
Also for Screen print only Sample colors shown here do not duplicate metallics well.  Check pantone book.
(874)
(877)
If you require an exact color match for your logo, either send PMS numbers or a color swatch to match.  There is a charge of $25 for any color other than the standard colors listed above.  All PMS colors are available for offset printing except 800 series and dayglow colors (PMS is a trademark of Pantone, Inc.)  Factory not responsible for color unless PMS number or sample is provided for each color separation.  If PO says to use a PMS# and you describe color - we are only responsible for the PMS#.  We do not check to see if the PMS# you provide is the color stated.
COPY AND INK CHANGES - Copy changes and/or combined quantity pricing are not available.  Ink color changes available.  Add $15 for each color change for screen printing and add $65 for each color change for offset printing with a minimum of 15M items.
E-MAIL ORDERS - Email should be addressed to customerservice@cupnapkin.com
All information required for mail orders also apply to email orders. You can send artwork, questions, or even orders this way. If sending artwork, please see our
ARTWORK - see typestyles and indicate on the purchase order that art was sent via email. 
MAIL ORDERS Mail orders should be sent to Cup and Napkin Connection, 103 Brookside Drive, Nicholasville, Kentucky 40356. Enclose a check or money order payable in US dollars, or we accept Visa, MasterCard, American Express, and Multi-service. Be sure to clearly specify the items you are ordering, color of imprint, sizes, and a sketch of your layout for personalization. Include artwork if required. If using a credit card be sure to give the full account number and the expiration date as well as the name on the card and the billing address. Be sure to include your phone number in case we need to contact you.
MULTICOLOR PRINTING - Prices include one color imprint.  For additional imprint colors and the running charges listed for each additional color.  For screen printing, multiple color printing is available on one side only on most drinkware.  Handled drinkware only can be printed multiple color on two sides.  Offset Multiple color printing is available on one or both sides, and wrapped.  Call for imprint areas and wrap dimensions.
OVERRUNS/UNDERRUNS - No overruns unless requested.  We make every effort to ship the exact quantity ordered.  On special order items factory will run case quantities only, less production scrap.
PAPER PROOF - If requested, one paper proof via the fax at no charge.  You are allowed one change.  After that there will be a charge of $10 per change.  YOUR ORDER WILL NOT BE PLACED INTO THE PRODUCTION SCHEDULE UNTIL THE FINAL SIGNED APPROVAL FORM IS FAXED BACK. 
PHONE ORDERS - It is the easiest way to order. Call 888-287-7575 in the US, Canada, Mexico, and most of the Caribbean, or 859-881-5775 from other locations, and we’ll be happy to answer any questions and help you with your order. Our hours are 8:30 until 5:00 Eastern time Monday through Friday. Our 24 hour Fax line is 859-881-5795.
PRICE CHANGE - Every effort is made to maintain pricing.  However, we reserve the right to change pricing, specifications, or errors without notice.
PRODUCT PROOF  Actual product proofs, require a complete machine setup.  The charge for screened products will be $35 per color in addition to applicable art charges.  For Offset the charge will be $125 per color and all applicable are charges.  THE FINAL ORDER WILL NOT BE PLACED INTO PRODUCTION UNTIL THE SIGNED SPEC SAMPLE APPROVAL IS RETURNED.
PRODUCTION TIME - Normal production time is 5 working days for screen printed orders of 10,000 quantity or less.  Quantities above 10,000 may require longer  Offset Printing - Normal production time is 10 working days for orders of 100,000 quantity or less.  Quantities above 100,000 may require longer.  Contact factory for more information.  ALL ORDERS THAT COME IN WITHOUT PRIOR CONTACT WITH CUSTOMER SERVICE WILL BE SCHEDULED FOR SHIPMENT ON THE 5th or 10th WORKING DAY for the appropriate printing process. RUSH SERVER AVAILABLE.  SEE RUSH SERVICE INFORMATION.
RETURNS - Must be pre-approved by the factory and in no event will be accepted after 30 days from date of delivery.
RUSH SERVICE - Is available at NO EXTRA CHARGE.  Just follow these very easy steps:
  1. Call customer service before sending in order to give them the specs of the order.
  2. Customer service will fax back your answer within 15 minutes.
YOU MUST CALL FIRST IN ORDER TO GET RUSH SERVICE OTHERWISE THE ORDER WILL GET NORMAL PRODUCTION DATES.  Offset orders are less likely to be approved for rush service due to the longer runs.
SHIPPING & HANDLING - FOB Factory.  We normally ship UPS ground, free of charge if in the Continental US and must have a street address and US zip code. Orders shipped outside of the continental US. and orders shipped by air methods, (at your request) will be billed at cost.  Our Air carriers are UPS, and FEDERAL EXPRESS.  If requesting a Common Carrier please specify carrier account number and carriers phone number.  There will be a $2.00 charge per box for shipments using your carrier account number.  Claims for damaged or lost shipments must be filed with the freight carrier.  Factory will not be responsible for merchandise lost, damaged, or delayed by the freight carrier.  No C.O.D. shipments. Most drinkware orders are shipped within 10 working days. Add 8% to your order for Shipping and Handling charge to continental US addresses regardless of number of boxes or weight. UPS next day air and 2nd day air are available at cost if required. We can ship via Federal Express if you provide your Account number. Kentucky addresses must include a 6% sales tax. Minimum shipping charge is $5.00. Shipping of export, expedited, and other orders outside of the continental US will be billed at cost.
SPECIAL ORDERS - Items other than those pictured in the catalog are available, contact factory.  Factory runs case quantities only, less production scrap.  The production time will vary.
SPLIT SHIPMENTS - To multiple locations and multiple ship methods will be made at $7.50 per each additional address location.  Offset printed products are limited to case quantity only to each address.
TRADEMARKS - Factory assumes are and copy submitted is in compliance with all trademark and copyright laws, and licensing, if required, has been secured.  Buyer shall hold factory harmless from all claims and costs arising from items printed for the buyer.  Trademarks and logos contained in photographs in this brochure are not for sale, are for the illustration of printing capabilities only and do not represent endorsements from these companies.
TYPESETTING - On page 12 of our catalog are the standard typefaces.  No typesetting charge up to five lines of standard typestyles.  Paper proofs required when factory sets type.  See Paper Proof info.
UNIMPRINTED ITEMS - Not available.
*Notes in yellow apply to offset printed products

CUP & NAPKIN CONNECTION 103 Brookside Dr. Nicholasville, KY 40356

Toll Free : 888.287.7575  Local : 859.881.5775  Fax : 859.881.5795 Office Hours : M-F 8:30-5:00

E-Mail : customerservice@cupnapkin.com  Web Master :  webmaster@cupnapkin.com